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T & T Performance is convieniently located just 2 miles off Rt 70 in Frederick, Maryland. We specialize in repairs and upgrades to any type of automobile.
No matter what you drive--sports car, classic muscle car, pick-up, or mini-van, when you go in for repairs or service, you want the job done right. The following advice should take much of the guesswork out of finding a good repair establishment.
- Fast Service - Same day service is always our goal
- Honesty - We only do the work you need
- Professional - Over 40 years experience working on your car
- On Site Owner - You deal with the business owner directly
- Priced Right - Our prices are very competitive for all services
- Convenient - Courtesy rides always available
- 100 % Customer Satisfaction is our highest goal
- No Surprises - You approve any repair we make before we start
- Work Done Right- The first time, every time
- One Stop Shopping - We handle all types of repairs from mechanical to collision repair.
- We will make sure your car or truck is completed professionally and on time
 Don't just drop your vehicle off at the nearest establishment and hope for the best. That's not choosing a shop, that's merely gambling.
Read your owner's manual to become familiar with your vehicle and follow the manufacturer's suggested service schedule.
Start shopping for a repair facility before you need one; you can make better decisions when you are not rushed or in a panic.
Ask friends and associates for their recommendations. Even in this high-tech era, old-fashioned word-of-mouth reputation is still valuable.
Check with your local consumer organization regarding the reputation of the shop in question.
If possible, arrange for alternate transportation in advance s
o you will not feel forced to choose a facility solely on the basis of location.
Once you choose a repair shop, start off with a minor job; if you are pleased, trust them with more complicated repairs later |
Look for a neat, well-organized facility, with vehicles in the parking lot equal in value to your own and modern equipment in the service bays.
Professionally run establishments will have a courteous, helpful staff. The service writer should be willing to answer all of your questions.
Feel free to ask for the names of a few customers. Call them.
All policies (labor rates, guarantees, methods of payment, etc.) should be posted and/or explained to your satisfaction.
Ask if the shop customarily handles your vehicle make and model. Some facilities specialize only in certain makes.
Ask if the shop usually does your type of repair, especially if you need major work.
Look for signs of professionalism in the customer service area: civic and community service awards, membership in the Better Business Bureau, AAA-Approved Auto Repair status, customer service awards.
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Keep good records; keep all paperwork.
Reward good service with repeat business. It is mutually beneficial to you and the shop owner to establish a relationship.
If the service was not all you expected, don't rush to another shop. Discuss the problem with the service manager or owner. Give the business a chance to resolve the problem. Reputable shops value customer feedback and will make a sincere effort to keep your business.
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